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Terms and Conditions

Prices

All prices on this website are in New Zealand Dollars & include GST of 15%. All prices are subject to change without notice.

Refund policy

We are not required by law to provide a refund if you have changed your mind about a particular purchase. However, we are happy to provide an exchange or refund on these terms:

  • You return the product within three (3) working days
  • You provide proof of purchase
  • The goods are in their unmarked, original, unused and re-saleable condition
  • Packaging, instructions and accessories are complete.

We do not accept products for refund or exchange after 3 working days.

Exclusions

For hygiene reasons, we do not refund or exchange these products:

  • Beds
  • Clothing
  • Continence products
  • Toileting, bathroom and personal hygiene products
  • Lift-recliner chairs.

Conditions

We do not refund delivery costs except where goods are faulty.

Refunds will be made in the original tender (the way you paid for it).

Faulty goods

If the goods are faulty we will meet our obligations under the Consumer Guarantees Act.

Any goods found to be faulty will be repaired, replaced or refunded at our discretion.

Please contact us if you have any questions about our refunds policy

Disclaimer

We work hard to make sure all our information is accurate and up to date, but we don't guarantee the accuracy or completeness of the information on this website. We don't accept responsibility for any issues that occur due to errors or missing information on this website.